71830: Acronis Cyber Protect Cloud Integration with Plesk: Restored mailbox is not available via Roundcube

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    Last update: 28-02-2023

    Symptoms

    After a successful recovery of a deleted mailbox, the login button for the restored mailbox is missing from the Plesk interface, and logging in to the restored mailbox via the Roundcube Webmail fails.

    Error Message

    Cause

    If a Plesk mailbox gets deleted, the original password cannot be recovered and used for the restored mailbox.

    Solution

    In one of the upcoming updates to the Plesk integration, the Acronis extension will be prompting to specify a new password for the recovered mailbox. Check the release notes for the fix with ID CI-21600.

    As a temporary workaround, please reset the mail account password after the mailbox recovery as per the instruction on the corresponding Plesk help page.

     

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