71779: Acronis Cyber Protect Cloud: C2C Backups are Stuck in Pending State

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Last update: 02-03-2023


After C23.02, C2C Backups are stuck in Pending state and don't progress:


Issue in the product.

The issue is solved in a new scheduler version implemented in the last update C23.02 but it's being enabled on datacenters gradually. Until that, the C2C backups will process with a delay. In the meantime, please use the workaround mentioned above.


To resolve the issue, please do the following:

  1. Cancel the pending activities
  2. Run the backups for the affected devices manually.
    Manual backups have the higher priority, so they should start and proceed faster.