Symptoms

• You're trying to backup or recover C2C backups (Cloud-to-Cloud backups of Microsoft 365 and Google Workspace)
• The activities fails with "Task timeout expired. The agent that is responsible for processing the task is not accessible."

• If you check "all properties" tab, the following is shown:
  {
  "reason": "heartbeat-expired",
  "span": "task:1299893372412596224"
  }

Cause

Acronis Development team is investigating the issue.

This article will be updated as soon as the issue is resolved.