71776: Acronis Cyber Protect Cloud: Laptop doesn't wake up from sleep mode after agent installation

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    Last update: 04-04-2023


    • Acronis Agent is running on the machine.
    • Laptop doesn't wake up from sleep mode and it remains on black screen.


    Issue in the product.

    To determine the root cause, please check the troubleshooting steps below:


    • Update the Cyber protection definitions (NGMP)
    • If possible, deinstall Acronis agent and try to reproduce the issue
    • Check if Data Loss Prevention is enabled in protection plan, if it is:
    1. Modify the protection plan and disable DLP
    2. Restart the machine
    3. Try to reproduce the issue

    More information

    If suggested steps didn't help reveal the root cause, please contact Acronis Support with a reference to this article.