Symptoms
When attempting to view Relation Charts using the DeviceLock Management Console, the charts are not visible. Instead, the following error message is displayed:
There is no data that meets your criteria.
Workaround
Follow the steps outlined below to fix empty Relation Charts using the SQL Server settings:
1. In Microsoft SQL Server Management Studio, connect to the SQL server used by the DeviceLock Enterprise Server.
2. In the Object Explorer panel, right-click on SQL Server name and select Properties from the drop-down menu.
3. In Server Properties window, click on the Connection link on the left-hand side to open the Connection page.
4. Uncheck the checkbox next to the Use query governor to prevent long-running queries option or change the threshold in the field below to 600 or higher.
5. The Relations Chart should now be visible as expected: