Symptoms
- You have created an entire-machine/disk level backup of your machine
- You have updated the agent to build 31286 or build 31477
- You are trying to restore files/ folders using the Protection Console
- Recovery gets stuck at 6%
Cause
The issue is caused by hang of service_process.
Solution
The issue was fixed in the C23.01 Hotfix release, agent build 31529. Update the agent to the latest build.