71666: Acronis Cyber Protect Cloud: Files/folders recovery is getting stuck on 6%

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Last update: 31-01-2023


  1. You have created an entire-machine/disk level backup of your machine
  2. You have updated the agent to build 31286 or build 31477
  3. You are trying to restore files/ folders using the Protection Console
  4. Recovery gets stuck at 6%


The issue is caused by hang of service_process.


The issue was fixed in the C23.01 Hotfix release, agent build 31529. Update the agent to the latest build.