71613: Acronis Cyber Protect Cloud: Backups to Cloud fail with "The cloud storage quota is exceeded. Further backups will fail" after storage quota was increased

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Applies to: 

Last update: 03-02-2023

Symptoms

  • You are backing up to Cloud Storage.
  • The Backup fails with "The cloud storage quota is exceeded" due to reached storage quota.
  • After the quota increases, backup still fails with the same error: "The cloud storage quota is exceeded for '<username>'. Further backups will fail."

Cause

Issue in the product.

To investigate the root cause, please collect information mentioned below and contact Acronis Support.

Collect information

1. Cloud certificate from the affected Agent machine (or one of the machines)

2. System report from the same Agent machine

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