71604: Acronis Cyber Protect Cloud: Error “List index is out of range” is shown on US2 or US5 DCs

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Last update: 17-01-2023

Symptoms

  • Since the beginning of January 2023, you have experienced one of these issues:
  1. Random errors such as “List index is out of range” are shown:                                                                                                       
  2. The "Management" tab and "Devices" tab are not loading or they are loading very slowly
  3. Acronis Cyber Protect Console is intermittently unavailable
  4. Last backup date reported incorrectly in the "Devices" tab

Cause

Database performance incidents on DCs.

The issue was resolved on 11th of January.

 

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