Symptoms

• You are using EU1 DC and EU7 (baas-fes-eu7.acronis.com) storage
• Starting from 29th of December 2022, you experienced performance issues like slow backup, recovery and other operations to or from Acronis Cloud.
• You may receive the following alert: “The running backup has not shown any progress for some time and may be frozen”

Cause

Issue on the Storage side.

This issue has been resolved.