71588: Acronis Cyber Protect Cloud: Performance issues on EU7 storage (EU1 DC)

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Last update: 26-01-2023

Symptoms

  • You are using EU1 DC and EU7 (baas-fes-eu7.acronis.com) storage
  • Starting from 29th of December 2022, you experienced performance issues like slow backup, recovery and other operations to or from Acronis Cloud.
  • You may receive the following alert: “The running backup has not shown any progress for some time and may be frozen”

Cause

Issue on the Storage side.

This issue has been resolved.

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