71585: Acronis Cyber Protect Cloud: Cloud backups fail with "Storage request timeout" and "Input/output error"

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Applies to: 

Last update: 26-01-2023

Symptoms

  • Starting from 26th of December 2022, backups to Acronis Cloud fail with errors like: “[Archive Server]: storage request timeout”, “Input/output error”, “Operation failed due to a temporary issue in the cloud storage”
  • In case of local, non-C2C backup, you can see the following messages in pcs log or error details: “err = -60 (Configuration version mismatch)”, “-110 (Connection timed out)”, “-13 (Peer did not respond or did not hold deadline)”
    This issue mostly affects EU1 and JP DCs. Affected Storage is EU7 (baas-fes-eu7.acronis.com)

Cause

Issue on the Storage side.

This issue has been resolved.

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