Introduction
Starting from C22.12 , the new functionality "Remote desktop" is introduced in the Advanced Management pack for Acronis Cyber Protect Cloud.
It’s easy to use, one application for seamless access and support for Windows, macOS and Linux workloads, saving the time and cost of traveling for an on-site fix, using highly secure NEAR proprietary protocol, fully integrated and at no additional cost to Advanced Management.
Features
The new Remote desktop and assistance offers various features, such as Remote Connection, Remote Connection protocols, Session management and Reporting and monitoring.
The full list of the features along with detailed information can be found here:
Configuration of agent plan
Agent plan allows configuring settings for remote desktop and workload management functionality:
Connection protocols: NEAR, RDP, Screen sharing
Security settings
Workload management: File transfer, Screenshot transmission
Video settings
Supported on partner and customer levels in the console.
Connection via NEAR to any managed workload
Connection via NEAR can be established to any workload with installed Cyber Protect Agent (with Connect module):
Windows
macOS
Linux
Control: allows to take full control of the remote workload.Observe: allows only to view the remote screen without possibility to control it.
Supported on partner and customer levels in the console.
Connection via Screen sharing to macOS workload
Connection via Screen sharing can be established to macOS workload with installed Cyber Protect Agent (with Connect module)
Connection modes:
Control: allows to take full control of the remote workload.Observe: allows only to view the remote screen without possibility to control it.Curtain: allows to lock a remote screen to hide from user what you are doing.
Supported on partner and customer levels in the console.
Direct connection to unmanaged workloads
Direct connection by IP address can be established to discovered Windows and macOS workloads without installed Cyber Protect Agent
Protocols:
RDP for Windows
Screen sharing for macOS
Control: allows to take full control of the remote workload.Observe (only for Screen sharing): allows only to view the remote screen without possibility to control it.Curtain (only for Screen sharing): allows to lock a remote screen to hide from user what you are doing.
Supported on customer level in the console.
Observing multiple remote workloads in one window simultaneously
Multi-view allows monitoring multiple remote workload screens in one window:
Connection requires authentication for each workload and is established in Observe mode.
You can connect to the workload right from multi-view window to control or manage it.
Supported on partner and customer levels in the console.
Screenshot transmission
Screenshot transmission allows monitoring remote workload status via taking screenshots of its desktop with certain frequency:
You can configure the following settings:
User session
Display
Refresh rate
Image quality
You can download a screenshot to local workload.
Supported on partner and customer levels in the console.
Connection via web client
Allows to connect to Windows workloads via HTML5 client.
Remote Desktop Connection should be enabled on the remote workload in OS settings.
Authentication with remote workload credentials is required.
Supported on partner and customer levels in the console.
Transfer files
Transfer files allows to exchange files between local and remote workloads via File Manager:
NEAR should be enabled on the workload.
Authentication with:
Remote workload credentials
Ask permission to transfer files
Supported on partner and customer levels in the console.
Quick Assist
Quick assist allows to connect to any workload without installed Cyber Protect Agent via Quick Assist portable application and provide immediate support.
Quick Assist application can be downloaded from Acronis website: https://go.acronis.com/qa-cloud
Quick Assist does not require installation, should be run on the target workload.
The connection is established via workload ID and access code generated in Quick Assist:
Supported on partner and customer levels in the console.
Remote actions
Empty recycle bin
Log out remote user
Sleep
Restart
Shut down
Available on workloads with standard protection quota.
Supported on partner and customer levels in the console.
Browsing session history
Session history report shows the detailed information about the performed remote desktop and file transfer sessions during a specified time period:
It is available in Operations reports in both Cyber Protect and Management consoles.
Available in Advanced Management pack.
Supported on customer level in the console.
Common credentials
Workload credentials can be saved in the Credential store and assigned to workloads for automatic authentication during the remote connection:
Allows easy remote access to workloads without necessity to enter the credentials each time.
The saved credentials can be assigned to all types of remote connections (NEAR, RDP, Screen sharing) except connection via web client.
Supported on partner and customer levels in the console.
More Information
For additional information about the suitable license edition to access the features, check Acronis Cyber Protect Cloud: Remote desktop and assistance Licensing
