71484: Acronis Cyber Protect Home Office (Mac): Constant requests to grant full disk access permission

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Applies to: 

Operating Systems: 

Last update: 28-11-2022

Symptoms

  1. You open Acronis Cyber Protect Home Office (build 40106) on Mac.
  2. The message "Grant full disk access to Acronis Cyber Protect Home Office" pops up.
  3. Once you grant the access and relaunch Acronis Cyber Protect Home Office, you get the same message again.
  4. Giving access as described in the instructions provided here doesn't help.

Cause

The root cause is a crash in escyberprotect, a microservice used by Acronis to access and scan disks.

How to confirm that this is the reason: /Library/Logs/DiagnosticReports/ folder contains lots of files named like escyberprotect-YYYY-MM-DD-XXXXXX.ips which contain, among others, a line referring to EXC_BAD_ACCESS. 

Solution

Contact Acronis Support with reference to this article. 

 

See also: 

Acronis Cyber Protect Home Office, Acronis True Image: how to grant full disk access on macOS 10.14 Mojave or later