Acronis Cyber Protect 15: Backup to Acronis Cloud fails with "The request failed: Status 503"

Symptoms

In on-premise Acronis Cyber Protect 15, backup and other activities to Cloud fail with the following error message:

"The request failed: Status 503: Description: Service unavaliable"

Issue in the product.

As soon as it will be fixed, this article will be updated.

As Workaround, please do the following:

1. Find your Data Center:

Instructions for Windows: click to expand

a. Login to account.acronis.com

b. Clock on "Get Product":

c. Click on "Open Cloud console":

d. You'll be redirected to your Cloud portal. Find your Data Center:

2. Open registry editor on the machine with Management Server: Start > Run > regedit

3. Find the key HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BackupAndRecovery\Settings\OnlineBackup\Cfg\Rpc

4. Change the key value to https://yourDC-cloud.acronis.com/api/1/rpc/

In our example, it should be changed to https://eu2-cloud.acronis.com/api/1/rpc/

5. Open services: Start > Run > services.msc

6. Restart Acronis Managed Machine Service.