71403: Acronis Cyber Protect Cloud: Agent auto-update fails with "There is not enough free space for installation or update. The available space must be greater than 5 GB" although disks have more space available

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Last update: 18-04-2023

Symptoms

  • Agent auto-update or remote update fails with the following error: "There is not enough free space for installation or update. The available space must be greater than 5 GB."
  • However, agent machine has more free space available.

Cause

5 GB of free space is required in the following directories:

  • For Linux and macOS: The root directory.
  • For Windows: The disk where the agent is installed.

Solution

Free up the space in the corresponding directories.

More information

For additional information about requirements to update agents check the Product Documentation.

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