71396: Acronis Cyber Protect Cloud: Remote recovery via bootable media fails with "Server response code: "403 - Forbidden: Policy does not allow current user to do this operation"

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Applies to: 

Last update: 31-10-2022

Symptoms

  • You created a bootable media and registered it in the Cyber Protection console
  • When starting a remote recovery via the media, you receive the following error:

"HTTP request failure for URL "/api/scan_service/v1/supported/storage_types". Server response code: "403 - Forbidden: Policy does not allow current user to do this operation". Server response message: {"domain":"ScanService","code":"authenticate","message":"authenticate error"}"

Cause

Remote media control is not fully supported yet. The feature will be available in the nearest updates.

Solution

Recover the machine with a bootable media locally. Follow the instructions in the Product Documentation.

 

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