Symptoms
- You created a bootable media and registered it in the Cyber Protection console
- When starting a remote recovery via the media, you receive the following error:
"HTTP request failure for URL "/api/scan_service/v1/supported/storage_types". Server response code: "403 - Forbidden: Policy does not allow current user to do this operation". Server response message: {"domain":"ScanService","code":"authenticate","message":"authenticate error"}"
Cause
Remote media control is not fully supported yet. The feature will be available in the nearest updates.
Solution
Recover the machine with a bootable media locally. Follow the instructions in the Product Documentation.