Symptoms

You are using US5 DC and facing one of these issues:

• Cyber Protection console is loading slowly
• Protection plans, devices are not shown from time to time
• Recovery points are not visible and refresh takes longer than expected
• In HAR log, you might encounter the following errors from Backup manager (epmgr), Vault manager and other components:

1. "500 Internal Server Error":                                                                                                                                  
2. "504 Gateway Timeout":                                                                                                                                  
3. "504 Gateway Timeout":                                                                                                                                  

Cause

The issue is caused by performance issues in the Backup manager component and Databases. 

This issue has been fully resolved.