71348: Acronis Cyber Protect 15: Acronis Agent installation sails with: "Failed to connect to machine '..'. HTTP status code: 402"

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    Last update: 20-10-2022


    • You are trying to install the Acronis Cyber Protect 15 Agent manually
    • The installation fails with "Failed to connect to machine 'https://***.***.***.***:9877'. HTTP status code: 402"




    When you are entering credentials, use a token rather than the user credentials.

    Using a secure token usually bypasses the 402 error and other errors related to agent registration caused by credentials issues. To resolve the issue, follow these steps:

    Step 1

    • Generate a secure token:

    1. In Cyber Protect Console, click on "Devices":

    2. Click on "Add":

    3. Scroll to the bottom:

    4. Click on "Generate":

    5. Choose a lifetime for the token:

    6. Click on "Generate Token"

    7. Copy the Token:


    Step 2

    • Install the agent:

    1. Run the Installer as an administrator

    2. Click on "Proceed"

    3. Choose "Install a protection Agent" and click on "Install"

    4. On The Management Server connection screen:


    • Input IP/FQDN of your Management Server:

    • Input the token you have generated earlier:

    5. Click on "Done" and allow the Installation to complete: