71331: Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Agent update fails with "Folder C:\ProgramData\Acronis\ is created by non-administrator"

use Google Translate

Last update: 05-04-2023


  • Local update of agent, auto-update or remote update finishes with error "One or several critical issues are found"
  • In the Bootstrapper logs (C:\ProgramData\Acronis\InstallationLogs), you see the following message:
    "Folder C:\ProgramData\Acronis\ is created by non-administrator. Delete this folder manually, and then start the installation again. | Installation will be interrupted."


Issue in the product.

This issue is resolved for Acronis Cyber Protect 15 build 30984 and Acronis Cyber Protect Cloud C22.11.

Additional information

If the problem persist on the build mentioned above, please do the following: 

1. Make the screenshots of properties for folder C:\ProgramData\Acronis

2. Collect system information and contact support.