71314: Acronis Cyber Protect Cloud: Printers from the original device do not appear when the same device is restored

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Applies to: 

Last update: 14-10-2022

Symptoms

  1. You have added printers to a Hyper-V (Gen 2) Virtual Machine
  2. After installing Agent for Windows on the VM, you have created an entire machine backup.
  3. You restored the created backup using the agent for Hyper-V (installed on the host where the VM is located) to a new Hyper-V VM.
  4. The restored VM doesn't have the connected printers from the original machine:

Cause

The issue is caused by modifications to bootability when the machine is converted from EFI to BIOS (Generation 1) during recovery into new VM on Hyper-V.

Issue will be resolved in one of the upcoming releases.

This article will be updated as soon as the issue is resolved.

Workaround

Readd the printers in Windows.

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