71305: Acronis Cyber Protect Cloud: Agent auto-update failed due to "One or several critical issues are found"

use Google Translate

Applies to: 

Last update: 13-10-2022

Symptoms

  1. A scheduled automatic update runs.
  2. The update fails with the following error: "Installation process failed. {"Result":"Failed", "Code":"6452571", "Description":"One or several critical issues are found:"}"

Cause

Windows cannot verify the digital signature for some files because SHA-2 code signing support is not installed.

Solution

  1. Install the SHA-2 code signing support update by following the steps mentioned in this Microsoft Article.
  2. Retry the installation of the Acronis Agent.

 

Tags: