Symptoms
- A scheduled automatic update runs.
- The update fails with the following error: "Installation process failed. {"Result":"Failed", "Code":"6452571", "Description":"One or several critical issues are found:"}"
Cause
Windows cannot verify the digital signature for some files because SHA-2 code signing support is not installed.
Solution
- Install the SHA-2 code signing support update by following the steps mentioned in this Microsoft Article.
- Retry the installation of the Acronis Agent.