71165: Acronis Cyber Protect Cloud: URL Filtering is blocking cameras

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Last update: 14-09-2022

Symptoms

  • You are using an Advanced Security pack and have URL Filtering module enabled.
  • Cameras are getting blocked: there is no way to watch videos using Hikvision CCTV, Milesight CMS or similar software because the client is unable to connect to the cameras.

Cause

Acronis Development team is working on a fix.

This article will be updated as soon as the issue is resolved.

In the meantime, the following workaround can be applied.

Workaround

Disable URL filtering module from the protection plan.

 

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