71054: Acronis Cyber Protect Home Office: Login to Acronis mobile app or setting up backups/ registering new user takes too much time

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Operating Systems: 

Last update: 14-02-2023


You are facing one of these issues:

  • Login to mobile application fails: the app is getting stuck and doesn't process. The "Sign in" button is grey.
  • Trying to set up a backup generates the error: "An unknown error occurred" or options don't load.
  • In Dashboard - All Devices, user receives errors "Internal server error":


Issue in the product.

These issues have been resolved.

More information

If you are facing an issue with similar symptoms, please send feedback from the app as described in this article. The feedback is sent along with app's diagnostic information which is necessary to improve the app in coming updates.