71048: Acronis Cyber Protect 15: Acronis Cyber Protect Setup has failed to build the kernel modules in "/var/log/trueimage-setup.log" generating the error "Could not locate dkms.conf file"

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Operating Systems: 

Last update: 22-08-2022

Symptoms

  • You are trying to install Acronis Agent for Linux
  • Snapapi26 failed to build on the machine and you receive the following error message:
Error! Could not locate dkms.conf file.
File: /var/lib/dkms/snapapi26/0.8.8/source/dkms.conf does not exist.

Cause

There are leftovers after previous unsuccessful installation attempts.

Solution

  1. Run the following command to remove the existing snapapi26 folder under dkms:

# rm -rf /var/lib/dkms/snapapi26

     2. Run Acronis installer again.

 

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