70989: Acronis Cyber Protect 15: Unable to add any Active Directory user to Accounts

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Applies to: 

Last update: 23-01-2023

Symptoms

  • Your Management Server is running on a Domain Controller
  • You log in to Acronis Cyber Protect web console
  • You try to add an administrative account and enter the credintials
  • The Active directory user or group isn't found and adding it fails with: "AD Search failed: LDAP: failed make search: ldap do: initial bind for user "administrator" failed: LDAP Result Code 49 "Invalid Credentials": 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580"

Cause

Issue in the product.

This issue is fixed in Acronis Cyber Protect 15 Update 5. Please update to the latest Build.

 

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