You want to download your backups from Cloud.

Acronis Cloud Backup Download is a standalone tool that lets you safely download previously created cloud backups or cloud replicas, thus minimizing the connection issues. The download is not canceled halfway through if the connection drops, it is paused and resumes later. In addition, if you want to start recovery from a downloaded backup it is significantly faster than recovery from the cloud.

How to install Acronis Cloud Backup Download tool

To install the Acronis Cloud Backup Download tool, follow the steps below.

On a Windows machine

1. Download the tool in one of the following ways:

• In Acronis Cyber Protect Home Office, go to the Tools section. Click Acronis Cloud Backup Download to go to the download page. Then, select and download the required version of the tool.
• Go to https://www.acronis.com/my/online-backup/webrestore/, and then log in to your Acronis account. On the sidebar, click Backups, and then select the backup whose files you want to recover. In the details view, click Download. Then, in the Download cloud backups window, click Download the tool. Then, select and download the required version of the tool.
• Go to the download page at https://go.acronis.com/cloud-backup-download. Then, select and download the required version of the tool.

2. Extract and run the executable file.
3. Accept the license agreement and sign in.
   
   Please note that the tool is downloaded even if you already have installed it previously.

On a Mac machine

1. Download the tool in one of the following ways:

• By using Acronis Cyber Protect Home Office: in the main menu, click File > Download Cloud Backups.
• Go to https://www.acronis.com/my/online-backup/webrestore/, and then log in to your Acronis account. On the sidebar, click Backups, and then select the backup whose files you want to recover. In the details view, click Download. Then, in the Download cloud backups window, click Download the tool. Then, select and download the required version of the tool.
• Go to the download page at https://go.acronis.com/cloud-backup-download. Then, select and download the required version of the tool.

2. Double-click the .dmg file to open it. Then, double-click Acronis Cloud Backup Download to open the tool.
3. Accept the license agreement and sign in.
   
   Please note that the tool is downloaded even if you already have installed it previously.

How to download a backup from Cloud

To download a cloud backup, follow the steps below:

On a Windows machine

1. Start the Acronis Cloud Backup Download tool and sign in.
2. In the Acronis Cloud Backup Download window, select the backup that you want to download.
   
3. In the Select backup to download window, select particular backups or the entire backup set.
4. [optional step] If the backup is encrypted, enter the password.
   
5. Select the download destination, and then click Save.
   
   The download of the .tibx file starts. You can cancel it if needed.

 

On a Mac machine

1. Start the Acronis Cloud Backup Download tool and sign in.
2. In the Acronis Cloud Backup Download window, select the backup that you want to download.
   
3. In the Select backup to download window, select particular backups or the entire backup set.
4. [optional step] If the backup is encrypted, enter the password.
   
5. Select the download destination, and then click Save.
   
   The download of the .tibx file starts. You can cancel it if needed.

How to uninstall Acronis Cloud Backup Download Tool

To uninstall the Tool, delete the download tool folder. 

For Windows

1. Go to C:\Documents and Settings\All Users\Acronis Download Tool
2. Delete the folder Acronis Download Tool

For Mac

1. Click the Launchpad icon in the Dock, type Terminal in the search field, then click Terminal.
2. Run the commands:

• sudo rm -rf/Library/Application\ Support/Acronis\ Download\ Tool  — removes the folder with Acronis Cloud Download Tool
• sudo rm -rf/Library/Logs/Acronis/backup_worker — removes the logs written by Acronis Cloud Download Tool

Limitations 
 

1. The tool supports only Cloud .tibx backups
2.  Only Disk\Partition backups are supported. The support for File\Folder backups is planned for the future versions.
3. Backups downloaded using the tool are recognizable by Acronis Cyber Protect Home Office 2022 and above.
4. If a backup set with the same name already exists in the destination location, a user must specify a new name for the new backup. It is not possible to replace the old backup.
5. For Windows, only a x86 version is available

UI limitations

For MacOS, the tool doesn’t support the dark mode.

For more information on using downloaded backups see How to use the downloaded backup.

More information

If you are looking for the information on how to activate the product, please refer to how to activate license.

See also:

1. How to activate boxed versions of Acronis products
2. Acronis Cyber Protect Home Office subscription: "Too many activations"
3. Acronis Cyber Protect Home Office (Windows): "You've exceeded the maximum number of activations for this serial number"
4. Acronis Cyber Protect Home Office (Mac): "You've exceeded the maximum number of activations for this serial number"