70952: Acronis Cyber Protect Cloud: An error "This account is temporarily disabled" appears in Integration plugins

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Last update: 26-01-2023

Symptoms

  • After C22.07 release, an error "This account is temporarily disabled" appears in the Integration plugin, for example WHM & cPanel, Plesk:

 

Cause

Recent changes in the Integrations functionality.

Solution

To resolve the issue:

  • Update the backup agent to the latest build.
  • If you can't unload module 'snumbd26', check the solution in the following article KB65311. Alternatively, contact Acronis Support for custom agent build 

More information

If suggested steps did not help to resolve the issue, contact Acronis Support with reference to this article.

 

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