Symptoms

• You are backing up Network files/folders or you are backing up to a Network folder
• Backup fails with the error "Attempt to access path '_path' failed with OS error 'The target account name is incorrect (0x80070574)'" 
  
  Example of full error message

  Error 0x01350016: TOL: Failed to execute the command. Backup plan 'File Level'
  | line: 0x0x8d165e86fb8195bd
  | $module: mms_vsa64_28559
  | CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
  Error 0x01350016: TOL: Failed to execute the command. Backup plan 'File Level'
  | line: 0x0x8d165e86fb8195bd
  | $module: agent_protection_addon_vsa64_28559
  | CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
  Error 0x01330029: Failed to execute the command.
  | line: 0x0xe6792a5ee190de53
  | $module: agent_protection_addon_vsa64_28559
  Error 0x01350035: 2 activities have not succeeded. One of them is displayed.
  | line: 0x0x2e7e9e174f1fb714
  | $module: agent_protection_addon_vsa64_28559
  | FailCount: 2
  Error 0x01350016: TOL: Failed to execute the command. Backing up
  | line: 0x0x8d165e86fb8195bd
  | $module: service_process_vsa64_28559
  | CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
  Error 0x01350016: TOL: Failed to execute the command. Backing up
  | line: 0x0x8d165e86fb8195bd
  | $module: gtob_backup_command_addon_vsa64_28559
  | CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
  Error 0x01490003: Backup has failed.
  | line: 0x0x1cd98aae889424f9
  | $module: disk_bundle_vsa64_28559
  Error 0x00010424: Failed to prepare an operation.
  | line: 0x0x145a191bfe9050c1
  | $module: disk_bundle_vsa64_28559
  Error 0x029B138D: Input/output error
  | line: 0x0xc3bc4c1eb2299bf4
  | $module: disk_bundle_vsa64_28559
  | function: archive_open
  | path: YOUR_BACKUP.tibx
  Error 0x0000FFF0: The target account name is incorrect.

  | line: 0x0xc3bc4c1eb2299bf4
  | $module: disk_bundle_vsa64_28559
  | code: 2147943796
  | function: pcs_dirent_first
  | path:\\?\UNC\your_share\Acronis_Backups\

   

Cause

Issue usually caused by Time Desynchronization between agent and the network share.

Solution

• Make sure there is no time desynchronization between the agent machine and the target/ destination
• Check if the Agent Machine and share are showing the same time