70926: Acronis Cyber Protect: Remote installation fails with error "An unknown error occurred trying to verify the signature of the file"

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Applies to: 

Last update: 09-01-2023

Symptoms

  • Remote installation, update or auto-update of the agent fails with error:

"Installer downloaded from https://IP_address:9877/installation_files/ did not pass the verification. Downloading the installer from a trusted source. An unknown error occurred trying to verify the signature of the file"

Cause

Issue under investigation.

This article will be updated as soon as new information is available.

In the meantime, you can follow the workaround below.

Workaround

 

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