Symptoms

• You are installing Agent for Windows and Agent for Hyper-V on a machine
• Hyper-V agent cannot be installed on the machine because Hyper-V role is not recognized

Cause

Possible environmental issues.

Troubleshooting

1. Make sure Hyper-V services are running. see this Windows article
2. Check if WMI is working properly
   
   How to check if WMI is working: click to expand

   1. Download and run this tool to check if Hyper-V is detected.

   2. Run the following wmi queries using wmic:

   # wmic /namespace:\\root\cimv2 path win32_optionalfeature where "installstate= 1 and Name='Microsoft-Hyper-V'" get *
   # wmic /namespace:\\root\cimv2 path win32_optionalfeature where installstate=1 get *
   

   3. Run the following command using wbemtest:

   # select * from win32_optionalfeature where installstate= 1 and Name='Microsoft-Hyper-V'

   • If WMI is broken, a red error similar to this will be shown: 

           

   • If WMI is working properly, output will show information about Hyper-V services: 

   Issues with WMI must be fixed in order for Acronis products to work. We recommend contacting Microsoft support for assistance with WMI errors.