70910: Acronis Cyber Backup, Acronis Cyber Protect: Hyper-V role is not recognized on a machine

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Last update: 09-01-2023

Symptoms

  • You are installing Agent for Windows and Agent for Hyper-V on a machine
  • Hyper-V agent cannot be installed on the machine because Hyper-V role is not recognized

Cause

Possible environmental issues.

Troubleshooting

  1. Make sure Hyper-V services are running. see this Windows article
  2. Check if WMI is working properly

     

 

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