Symptoms
- File synchronization fails with "Internal error":
- File in question has a Windows generated filesystem ID larger than 9223372036854775807
Cause
Issue in the product.
Acronis Development team is working on a fix.
In the meantime, you can follow the workaround below.
Workaround
- Uninstall the Cyber Protect agent fully from the machine (don't keep the logs)
- Make sure the following file doesn't exist in the machine: C:\ProgramData\Acronis\Agent\var\sync-and-share-agent
- Install the C22.06 version of the agent from here