Symptoms

You add files or folders located on a network resource to the list of Exclusions in a Protection plan or a URL Filtering plan. 

As a result, the network path is not excluded.

Cause

Limitation of the product: Files/folders located on a network path cannot be added to Exclusions (Trusted List and Blocked List) in a Protection plan and a URL Filtering plan.

Solution

Implementing support is considered for future versions of Acronis Cyber Protect Cloud product.

Please consider using KB 69641 as a workaround.