70698: Acronis Cyber Protect Cloud: Agent auto-update gets stuck or fails with "Internal error of the installation or update support service. Error: UnexpectedInstallerStop"

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Last update: 13-12-2022

Symptoms

You are facing one of these issues:

  • Agent auto-update or remote update fails with "Internal error of the installation or update support service. Error: UnexpectedInstallerStop"
  • Attempt to run remote update results into the status "Updating", but nothing happens on the machine. In running processes, you can see web_installer.exe.
  • Auto-update or remote update is starting, but fails with "Task timeout expired" error after 24 hours.

Cause

Issue in product: installer hangs on the initialization stage in some scenarios.

Issue has been resolved in the 22.06 Hotfix. Please initiate an update to the latest agent build.

     

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