Alert name |
Alert description |
Alert severity |
How to troubleshoot |
Software updates exist |
New version of Acronis Cyber Infrastructure is available |
information |
Update Acronis Cyber Infrastructure to use new features and to avoid fixed problems in new release |
Update check failed |
Cluster node couldn't check updates availability as connection to update repository is not available |
warning |
Check access to the update repositories:
- Go to the node on which check for updates failed
- Ensure that hci-base and hci-updates repositories are enabled and mirrorlist URL matches current release. Example of that:
# cat /etc/hci-release
Acronis Cyber Infrastructure 4.7.0 (230)
# grep -P "^(mirrorlist|enabled)" /etc/yum.repos.d/hci.repo
mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
enabled=1
mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-updates.mirrorlist
enabled=1
- Disable third-party repositories. There should be only two enabled repositories: hci-base and hci-updates. Example of command and outcome: # yum -q repolist enabled
repo id |
repo name |
status |
hci-base |
Infrastructure Platform Base Repo |
3,804 |
hci-updates |
Infrastructure Platform Base Repo |
3,804 |
- Check access to the repositories:
# yum clean all; yum repoinfo hci-base
- Try to get content of mirrorlists. Example:
# curl -L http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
- View logs: /var/log/vstorage-ui-agent/updater.log
|
Multiple update checks failed |
Cluster node couldn't check updates availability as connection to update repository is not available during 3 days (check runs once per day) |
critical |
Check access to the update repositories:
- Go to the node on which check for updates failed
- Ensure that hci-base and hci-updates repositories are enabled and mirrorlist URL matches current release. Example of command and outcome:
# cat /etc/hci-release
Acronis Cyber Infrastructure 4.7.0 (230)
# grep -P "^(mirrorlist|enabled)" /etc/yum.repos.d/hci.repo
mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
enabled=1
mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-updates.mirrorlist
enabled=1
- Disable third-party repositories. There should be only two enabled repositories: hci-base and hci-updates. Example of command and outcome: # yum -q repolist enabled
repo id |
repo name |
status |
hci-base |
Infrastructure Platform Base Repo |
3,804 |
hci-updates |
Infrastructure Platform Base Repo |
3,804 |
- Check access to the repositories:
# yum clean all; yum repoinfo hci-base
- Try to get content of mirrorlists. Example:
# curl -L http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
- View logs: /var/log/vstorage-ui-agent/updater.log
|
Update download failed |
Cluster node couldn't download update due to:
- Update check failed
- Not enough free space
- (Rare case) New release became available during download and release being downloaded is not available anymore
|
critical |
1. Check access to the update repositories:
- Go to the node on which check for updates failed
- Ensure that hci-base and hci-updates repositories are enabled and mirrorlist URL matches current release.
- Disable third-party repositories. There should be only two enabled repositories: hci-base and hci-updates. Example of command and outcome: # yum -q repolist enabled
repo id |
repo name |
status |
hci-base |
Infrastructure Platform Base Repo |
3,804 |
hci-updates |
Infrastructure Platform Base Repo |
3,804 |
- Check access to the repositories. Example:
# yum clean all; yum repoinfo hci-base
- Try to get content of mirrorlists. Example:
# curl -L http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
2. Ensure that there is available space ( > 1 GB) on root fs.
3. View logs: /var/log/vstorage-ui-agent/updater.log
4. Retry download.
|
Node update failed |
Cluster node update failed due to one of following reasons:
- Unexpected reboot
- 3rd-party packages, which conflict with ACI packages
|
critical |
1.Retry update
2. Contact Acronis support for troubleshooting
|
Update failed |
Update failed for the management panel (nodes in management panel HA) and compute API. Reasons:
- Unexpected reboot of management HA node
- Compute update failure
|
critical |
1. Retry update
2. Contact Acronis support for troubleshooting
|
Cluster update failed |
Update failed for the cluster. |
critical |
1. Retry update
2. Contact Acronis support for troubleshooting
|
Entering maintenance for update failed |
Node cannot enter maintenance mode for update. |
critical |
Contact Acronis support for troubleshooting |