70636: Acronis Cyber Infrastructure: Troubleshooting Update Alerts

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    Last update: 21-06-2022

    Introduction

    Acronis Cyber Infrastructure generates various alerts that are displayed in the admin panel. One of the most important alerts are the "Update alerts".

    In this article, we will share the types of update alerts that you might receive, their severity and how you can solve them.

    Solution

    Please check the following table:

    Alert name Alert description Alert severity How to troubleshoot
    Software updates exist New version of Acronis Cyber Infrastructure is available information Update Acronis Cyber Infrastructure to use new features and to avoid fixed problems in new release
    Update check failed Cluster node couldn't check updates availability as connection to update repository is not available warning

    Check access to the update repositories:

    1. Go to the node on which check for updates failed
    2. Ensure that hci-base and hci-updates repositories are enabled and mirrorlist URL matches current release. Example of that:

      # cat /etc/hci-release  
      Acronis Cyber Infrastructure 4.7.0 (230)

      # grep -P "^(mirrorlist|enabled)" /etc/yum.repos.d/hci.repo
      mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
      enabled=1
      mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-updates.mirrorlist
      enabled=1

    3. Disable third-party repositories. There should be only two enabled repositories: hci-base and hci-updates. Example of command and outcome:                                                                                                                      # yum -q repolist enabled 
      repo id  repo name status
      hci-base Infrastructure Platform Base Repo  3,804
      hci-updates Infrastructure Platform Base Repo  3,804
    4. Check access to the repositories:
      # yum clean all; yum repoinfo hci-base
    5. Try to get content of mirrorlists. Example:
      # curl -L http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
    6. View logs: /var/log/vstorage-ui-agent/updater.log
    Multiple update checks failed Cluster node couldn't check updates availability as connection to update repository is not available during 3 days (check runs once per day) critical

    Check access to the update repositories:

    1. Go to the node on which check for updates failed
    2. Ensure that hci-base and hci-updates repositories are enabled and mirrorlist URL matches current release. Example of command and outcome:                                                                                          

      # cat /etc/hci-release  
      Acronis Cyber Infrastructure 4.7.0 (230)

      # grep -P "^(mirrorlist|enabled)" /etc/yum.repos.d/hci.repo
      mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
      enabled=1
      mirrorlist=http://download.acronis.com/vstorage/mirrorlists/4.7/releases-updates.mirrorlist
      enabled=1

    3. Disable third-party repositories. There should be only two enabled repositories: hci-base and hci-updates. Example of command and outcome:                                                                                                                      # yum -q repolist enabled 
      repo id  repo name status
      hci-base Infrastructure Platform Base Repo  3,804
      hci-updates Infrastructure Platform Base Repo  3,804
    4. Check access to the repositories:
      # yum clean all; yum repoinfo hci-base
    5. Try to get content of mirrorlists. Example:
      # curl -L http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist
    6. View logs: /var/log/vstorage-ui-agent/updater.log
    Update download failed

    Cluster node couldn't download update due to:

    1. Update check failed
    2. Not enough free space
    3. (Rare case) New release became available during download and release being downloaded is not available anymore
    critical

    1.    Check access to the update repositories:

    • Go to the node on which check for updates failed
    • Ensure that hci-base and hci-updates repositories are enabled and mirrorlist URL matches current release.
    • Disable third-party repositories. There should be only two enabled repositories: hci-base and hci-updates. Example of command and outcome:                                                                                                                      # yum -q repolist enabled 
      repo id  repo name status
      hci-base Infrastructure Platform Base Repo  3,804
      hci-updates Infrastructure Platform Base Repo  3,804
    • Check access to the repositories. Example:
      # yum clean all; yum repoinfo hci-base
    • Try to get content of mirrorlists. Example:
      # curl -L http://download.acronis.com/vstorage/mirrorlists/4.7/releases-os.mirrorlist

    2.    Ensure that there is available space ( > 1 GB) on root fs.
    3.    View logs: /var/log/vstorage-ui-agent/updater.log
    4.    Retry download.

    Node update failed

    Cluster node update failed due to one of following reasons:

    1. Unexpected reboot
    2. 3rd-party packages, which conflict with ACI packages
    critical

    1.Retry update

    2. Contact Acronis support for troubleshooting

    Update failed

    Update failed for the management panel (nodes in management panel HA) and compute API. Reasons:

    1. Unexpected reboot of management HA node
    2. Compute update failure
    critical

    1. Retry update

    2. Contact Acronis support for troubleshooting

    Cluster update failed Update failed for the cluster. critical

    1. Retry update

    2. Contact Acronis support for troubleshooting

    Entering maintenance for update failed Node cannot enter maintenance mode for update. critical Contact Acronis support for troubleshooting

    More information

    If you need further assistance, please collect Updates logs and contact Acronis Support with a reference to this article.

     

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