70572: Acronis Cyber Protect Cloud: Backup and recovery fails with "Error 0x1000e9: Failed to access the archive plain disk." and "error 0x7002c: The backup does not contain the sector."

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Applies to: 

Last update: 07-06-2022

Symptoms

  • Backup and Recovery of NTFS partitions generate the following errors:

"Error 0x1000e9: Failed to access the archive plain disk" and "error 0x7002c: The backup does not contain the sector"

Cause

Issue in the NTFS partition with file filled with NULLs.

Solution

The issue is fixed in the new build C22.05. Please update the affected agents.

If you encounter this issue during restore from a block-based (an image disk or volume) type of backup, a workaround is to restore the whole disk/volume to some available physical or virtual disk (e.g. in a VM, or a VHDX in windows) and extract the needed files/directories from there.

 

 

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