70552: Acronis Cyber Protect Cloud: Browsing of encrypted C2C Sharepoint Online backups fails with message "The backup you are browsing is encrypted. The search in encrypted backups is not supported."

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Applies to: 

Last update: 25-05-2022

Description of the issue:

  • You have created an encrypted group backup plan (for All Site Collections)
  • You are trying to browse/ recover the encrypted backups
  • A warning is shown "The backup you are browsing is encrypted. The search in encrypted backups is not supported."

Cause

Issue in the product.

Acronis Development Team is working on a fix.

This article will be updated once a fix version is released.

Workaround

Don't use encryption for C2C Sharepoint Online backups.

Encryption cannot be disabled/ enabled for an already existing backup plan, this will require deleting the existing backup and backup plan and creating a new identical plan but without encryption, which will create its new backup chain.

 

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