70522: Acronis Cyber Protect: non-existing backup plans are still running on workloads after C22.04 release

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Last update: 28-06-2022

Symptoms

  • A non-existing backup plan starts running on agent machine after C22.04 release.
  • This plan has either been revoked or deleted previously.
  • If you check the protection plans applied to the device, the revoked plan is not listed.

Cause

Issue in the product: policy was not deleted from the agent.

Acronis Development Team is working on a fix.

This article will be updated once a fix version is released.

Workaround

  • If the backup-plan still exists in the console, you can delete it

  • If the first step is not possible, use acrocmd to find and delete the plan:
  1. Use this command to list all plans 
    acrocmd list plans --output=raw
  2. Take the id of the plan in question
  3. Delete the plan or disable it by running one of these commands: 
    acrocmd delete plan --id=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
    acrocmd disable plan --id=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

 

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