70418: Acronis Cyber Protect, Acronis Cyber Backup: “Internal Server Error” appears by attempt to delete or download archive from Web Restore

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Applies to:

Last update: 20-12-2022

Symptoms

You have backups in the Acronis Cloud storage
You are trying to delete or download data from Web Restore console: https://DC-cloud.acronis.com/wr/#/enterprise/dashboard
Activity fails with “Internal server error. To resolve the error, contact support with the error details”:

Cause

Cloud quota has been exceeded or has expired.

Solution

Increase the Cloud quota or register a new Cloud subscription:

How to increase Cloud Storage quota in Acronis Cyber Protect Cloud: https://kb.acronis.com/content/62695
How to increase Cloud Storage quota in Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: https://kb.acronis.com/content/62695

More information

If you need assistance, please contact Acronis Support with a reference to this article.

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