70418: Acronis Cyber Protect, Acronis Cyber Backup: “Internal Server Error” appears by attempt to delete or download archive from Web Restore

Last update: 20-12-2022


  • You have backups in the Acronis Cloud storage
  • You are trying to delete or download data from Web Restore console: https://DC-cloud.acronis.com/wr/#/enterprise/dashboard 
  • Activity fails with “Internal server error. To resolve the error, contact support with the error details”:


Cloud quota has been exceeded or has expired.


Increase the Cloud quota or register a new Cloud subscription:

More information

If you need assistance, please contact Acronis Support with a reference to this article.