Symptoms

On attempt to create Backup storage the following error is being observed:

Offering items required for infra component registration are not available.

Cause

Error may be caused by one of the following:

• Partner-owned backup storage offering item is not enabled for the issued partner tenant by an upper-level administrator;
• Backup storage creation was performed with user of Customer tenant instead of Partner one;
• Backup storage creation was performed with non-administrator user of Partner tenant.

Solution

Ensure that Partner-owned backup storage offering item is enabled for an issued Partner tenant by contacting upper-level Provider tenant administrator and perform the backup storage deployment from the scratch providing the credentials of admin user of required Partner account in Acronis Cyber Protect Cloud.

More information

Contact Acronis technical support in case of further issues with Backup storage creation.