70264: Remote assistance with Acronis Cyber Desktop Quick Connect

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Last update: 04-03-2022

Using Acronis Cyber Desktop Quick Connect for remote troubleshooting 

Introduction

In some cases, an Acronis Support representative might ask you to have a remote session in order to access your computer remotely. This is done to help troubleshoot a possible issue that you may have. 

Acronis respects your privacy, and no confidential or sensitive data is viewed or gathered. See also Acronis Privacy Statement.

In most cases, Zoom is used for remote access and troubleshooting. In case using Zoom is not possible (e.g. if you cannot install Zoom client on the machine), remote session can be conducted with Acronis Cyber Desktop Quick Connect. 

Solution

Download client application for Acronis Cyber Desktop Quick Connect and launch it:

This application can be run without Admin rights and installation is not required.

Provide your Acronis Support representative "Computer ID" and "Access Code":

More information

Please contact your Acronis Support Agent if you have difficulties with the above.

Also, please see the Acronis Privacy Statement. The remote connection will only be used to address an Acronis support case.

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