70263: Acronis Cyber Protect: How to deploy and update Agent for VMware (Virtual Appliance)

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    Last update: 18-02-2022

    How to install, configure and update Virtual Appliance

    This article applies to:

    • Acronis Cyber Protect Cloud
    • Acronis Cyber Protect 15 - Cloud deployment


    This article describes how to deploy and set up Agent for VMware (Virtual Appliance) in vSphere environments.


    Deploying the OVF template

    Download the OVF template

    1. Click All devices > Add > VMware ESXi > Virtual Appliance (OVF):


    2. The .zip archive is downloaded to your machine. Unpack the .zip archive. The folder contains one .ovf file and two .vmdk files.
    3. Ensure that these files can be accessed from the machine running vSphere Client.

    Deploy the OVF template.

    1. Connect VMware vSphere Host Client to the ESXi host.

    2. Click Create/Register VM, and then choose Deploy a virtual machine from an OVF or OVA file:


    3. Select the downloaded .ovf and .vmdk files of Agent for VMware (Virtual Appliance),and specify a name for the deployed virtual machine

    4. Proceed with the remaining steps of the deployment wizard: select storage and other deployment options.

    1. Select a proper virtual network that will allow Agent for VMware (Virtual Appliance) to connect to the Internet for proper registration in the cloud data center.
    2. The Disk provisioning type can be set to Thin, since the disk format does not affect the appliance performance.

    5. Review the summary, then click Finish

    (!) Depending on your network configuration, the import may take some time. Make sure that the operation completed before proceeding with the next steps.

    Configuring the virtual appliance

    1. Start the virtual appliance

      In vSphere Host Client, open the Virtual Machines list, find the deployed Agent for VMware (Virtual Appliance) virtual machine, power it on, and then open its console

    2. Configure the appliance networking

      The network connection of the appliance is configured automatically by using Dynamic Host Configuration Protocol (DHCP). To change the default configuration, under Agent options, in eth0, click Change, and then specify the desired network settings

    3. Specify the vCenter Server/ESX(i) host

      Under Agent options, in vCenter/ESX(i), click Change, and then specify the vCenter Server or ESXi host name or IP address. The agent will be able to back up and recover any virtual machine managed by the vCenter Server or ESXi host.

      Normally, backups run faster when the agent backs up virtual machines hosted on its own host.

      Specify the credentials that the agent will use to connect to the vCenter Server or ESXi host. We recommend that you use an account that has the Administrator role assigned. Otherwise, refer to the full product documentation to get the list of the required vSphere user privileges on the vCenter Server or ESXi host.

      To verify that the access credentials are correct, click Check connection

    4. Specify the Management Server

      Under Agent options, in Management Server, click Change. From the drop-down menu, choose Cloud server type, and then provide the URL of your cloud data center, for example: https://yourcloud.com. Then, provide the access credentials for your cloud account

    5. Select the time zone

      Under Virtual machine, in Time zone, click Change. Select the time zone of your location to ensure that the scheduled operations run at the proper time:

    6. [Optional] Configure local storages

      You can attach an additional disk to the virtual machine so that Agent for VMware (Virtual Appliance) can back up to this locally attached storage. This kind of backup is normally faster than a backup via LAN and it does not consume the network bandwidth.

      The virtual disk size must be at least 10 GB.

      Add the disk by editing the settings of the virtual machine, and then click Refresh.  The Create storage link becomes available. Click this link, select the disk, and then specify a Label for it.

    Updating and re-deploying the virtual appliance

    Agent for VMware (Virtual Appliance) version 12.5.23094 and later can be updated via the Cyber Protection service console (web interface). To check the agent version, in the Cyber Protection service console, select the desired machine, and then click Details.

    To update an agent whose version is below 12.5.23094, you need to download the newest agent and re-deploy it manually.

    To update an agent via the Cyber Protection service console

    1. In the Cyber Protection service console, click Settings > Agents. The machines with outdated agents are indicated with an orange exclamation mark.
    2. Select one or more machines on which you want to update the agent. These machines must be online.
    3. Click Update agent:

    During the update, any backups that are in progress will fail.

    To re-deploy the virtual appliance

    Follow the steps below to update Virtual Appliance whose version is below 12.5.23094.

    1. In the Cyber Protection service console, go to Settings > Agents.

    2. Remove the currently registered Agent for VMware (Virtual Appliance): select it and click Delete. The protection plans configuration is stored on the management server, so this action will not cause configuration loss.

    3. [Only if you have configured local storage on the appliance] In vSphere Host Client, open the Virtual machines list, and then find the originally deployed Agent for VMware (Virtual Appliance). Edit the virtual machine configuration in order to remove the locally attached storage disk from it.

    Keep the Delete files from datastore check box clear when removing the disk from the configuration

    4. Deploy a new Agent for VMware (Virtual Appliance) as described in the Deploying the OVF template section

    5. Configure the new Agent for VMware (Virtual Appliance) as described in the Configuring the virtual appliance section.

    6. [Only if you have configured local storage on the appliance] Reconnect the virtual disk used as local storage on the old appliance to the new Agent for VMware (Virtual Appliance) via vSphere Host Client. To do so:

    a. Right-click the appliance virtual machine, and then click Edit settings > Add hard disk > Existing hard disk.

    b. Browse to the virtual disk used by the old appliance

    Note the path to the virtual disk – it must be taken from the old appliance configuration.

    c. In the Agent for VMware (Virtual appliance) GUI, refresh the storage configuration, and then mount the connected storage. 

    Do not change the original storage label when performing the Mount operation

    7. Remove the old Agent for VMware (Virtual Appliance) from the ESXi host by powering off and deleting this virtual machine via vSphere Host Client.

    As a result, the existing protection plans, including the plans that stored backups on the locally attached storage, will be performed by the new appliance.

    After re-deployment, any protection plan with the application protection option enabled will require the guest OS credentials to be re-entered. You need to edit the protection plan and re-enter these credentials.
    After re-deployment, any protection plan for ESXi configuration protection (in the What to backup section of the protection plan) will require the root password to be re-entered. You need to edit the protection plan and re-enter the password