- You are using Hyper-V or ESXi clusters with Virtual Appliance, and licenses for Virtual Host workload (any edition),
It is not possible to assign licenses to all nodes of the cluster: when assigning the license to the host, the virtual machine loses the license and backup fails due to lack of license. If the license is assigned to a virtual machine instead, the host loses the license and cannot run backups.
You assign a license to one host, but 2 licenses get assigned. It is impossible to use a second license as it is already taken
Issue in the product.
This issue has been fixed in Acronis Cyber Protect 15 Update 4 (Build 29240).
To work around the issue without installing the latest build:
- If any protection plans are applied to hosts and/or VMs in cluster, revoke these plans. Do not delete the plans.
- Unassign all licenses from hosts and VMs in cluster.
- Go to the Plans or Devices tab, create (if needed) and apply a protection plan to machines. Run the backup. Devices will acquire quotas automatically.
When using the product on a cluster, each host in the cluster requires a license. Each host in the cluster must have the same license type: e.g. for a cluster with 3 nodes, you need either 3 Advanced Virtual Host licenses or 3 Universal licenses. For example, combining the following licenses types on a cluster will not work:
- 2 Virtual Host licenses and 1 Universal license
- 2 Virtual Host (Standard) and 1 Virtual Host (Advanced)
- 2 perpetual (non-subscription) licenses and 1 subscription