70057: Acronis Cyber Protect: Application-aware backup of a VM ends with a warning "The credentials are incorrect."

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Last update: 18-01-2022


You are backing up a VM with Active Directory; application-aware backup is enabled. A new dedicated domain administrator account was created on the VM specifically for application backup with Acronis Cyber Protect (see Required user rights).

Backup plan completes with a warning message:

The credentials are incorrect.


The account used for application detection never logged on to the server so the required profile files were not created. During backup, VMware attempts to access the profile files required for accessing the application, and fails.


Log on to the VM with the newly created administrator account that was specified when enabling application backup. After you log in at least once, this the application should be detected correctly,