70037: Acronis Cyber Protect Cloud: Auto-update or remote installation fails with "Failed to launch installation or update support service on host: The specified service already exists"

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Last update: 23-01-2023


Auto-update, remote update, or remote agent installation fails with the following error:

Failed to launch installation or update support service on host 'name'. Failed to install service with error: The specified service already exists. Please refer to Acronis documentation for possible solution: https://www.acronis.com/en-us/support/documentation/CyberProtectionService/#autodiscovery-and-manual-discovery.html


Issue in the product: the update service acroinst2 didn't stop after completing previous installation.


This issue has been fixed in Acronis Cyber Protect Cloud 22.01 Hotfix 1, Agent build 28936. Please update to the latest build.


Workaround without using the latest build: delete the acroinst2 service on the affected machine manually and restart the installation/update.

To delete the service:

  • Open the Command line with Administrator rights,
  • Type the following command: 

    SC DELETE acroinst2

  • Run the update again.