70036: Acronis Cyber Protect Cloud: Agents offline and slow performance on US5 DC

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Last update: 05-09-2022

Symptoms

The following issues are observed on US5 DC:

  • Agents are randomly going offline
  • Agent statuses are changing between online and offline
  • Poor console performance, some tabs take more time to open or do not open at all
  • Service console is slow

Cause

Issue on US5 DC.

Solution

The issue has been fixed in April 2022.

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