70023: Acronis Cyber Protect Home Office: Browsing a mobile backup fails with "The system cannot find the file specified"

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Last update: 05-01-2022

Symptoms

Scenario 1: You open a mobile backup task in Acronis Cyber Protect Home Office, click on "Browse file" button and get the error message:

The system cannot find the file specified
Event code: 0x006400D7+0x0000FFF0+0x80070002

or

Scenario 2: You open C:\ProgramData\Acronis Mobile Backup Data in Windows Explorer and try to browse the archive, but it fails with the error:

An error occurred while opening the backup archive

Solutions:

For scenario 1: This is a known issue, which is planned to be fixed in future updates. Please, use your mobile app to restore the data from mobile backup: see Recovering with your mobile device.

For scenario 2: Browsing a mobile archive in Windows Explorer directly is not supported, as mobile backup does not have the same structure as a usual .tibx file, so it's an expected program behavior. Use "Browse files" option in Acronis Cyber Protect Home Office or mobile app on your smartphone instead.