70017: Acronis Cyber Protect Home Office: Backups to or from WD My Cloud Home NAS fail

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Operating Systems: 

Last update: 31-01-2022


You create any backup on Windows or Mac, which involves WD My Cloud Home or WD My Cloud Home Duo NAS as source or destination, but it fails with any error message straight away or after some time. 

Possible error messages are:

  • Destination is unavailable


WD My Cloud Home NAS and WD My Cloud Home Duo are currently not supported by Acronis Cyber Protect Home Office and Acronis True Image both on Mac and Windows. These devices use their own custom network protocol instead of SMB, which prevents Acronis software from mounting the NAS and transferring data correctly.

This compatibility issue applies only to WD My Cloud Home NAS and WD My Cloud Home Duo models. Other WD NAS models are supported.