Symptoms
PFD files cannot be opened.
Adobe Acrobat does not start.
Windows Event Log - Application contains entries similar to:
Log Name: Application Source: Application Error Date: 22.11.2021 17:08:04 Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: Classic User: N/A Computer: testmachine.local Description: Faulting application name: Acrobat.exe, version: 21.7.20099.61763, time stamp: 0x615c0a78 Faulting module name: SHELL32.dll, version: 10.0.19041.1320, time stamp: 0xd478ec33 Exception code: 0xc0000005 Fault offset: 0x0000000000118560 Faulting process id: 0x14d0 Faulting application start time: 0x01d7dfaa5d844e9f Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe Faulting module path: C:\WINDOWS\System32\SHELL32.dll Report Id: 7873b846-92cc-486a-a820-7ec1200d35e0 Faulting package full name: Faulting package-relative application ID:
Cause
Issue in the product: Device Control module conflicts with Adobe Acrobat.
This issue has been resolved.