70007: Acronis Cyber Protect: Adobe Acrobat does not start if Device Control is enabled in protection plan

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Last update: 23-09-2022


PFD files cannot be opened.

Adobe Acrobat does not start.

Windows Event Log - Application contains entries similar to:

Log Name:      Application
Source:        Application Error
Date:          22.11.2021 17:08:04
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      testmachine.local
Faulting application name: Acrobat.exe, version: 21.7.20099.61763, time stamp: 0x615c0a78
Faulting module name: SHELL32.dll, version: 10.0.19041.1320, time stamp: 0xd478ec33
Exception code: 0xc0000005
Fault offset: 0x0000000000118560
Faulting process id: 0x14d0
Faulting application start time: 0x01d7dfaa5d844e9f
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\System32\SHELL32.dll
Report Id: 7873b846-92cc-486a-a820-7ec1200d35e0
Faulting package full name: 
Faulting package-relative application ID: 


Issue in the product: Device Control module conflicts with Adobe Acrobat.

This issue has been resolved.