You experience one or more of the following issues when booting the machine with Acronis Bootable media (or Survival Kit):
- GUI elements or text are too small on a high-resolution display
- Program GUI is distorted
- Black screen is shown after boot menu
Proper drivers for video adapter were not added to bootable media: either no drivers are available or they are added incorrectly.
To add video adapter drivers to bootable media, find out the version of the video adapter driver and add it manually during bootable media creation. Follow the steps below.
If you want to verify that the driver file was added, check the Media Builder log:
Acronis Cyber Protect Home Office: C:\Program Data\Acronis\CyberProtectHomeOffice\Logs\ti_media_builder
Acronis True Image: C:\Program Data\Acronis\TrueImageHome\Logs\ti_media_builder
Look for the log that has the same date and time of when you created the media. Toward the end of the log you will find a section for Updating drivers. If there are any errors, you will see them here.
If after creating your Recovery Media you find that a device (e.g. a wireless mouse, a network adapter, etc.) does not work on your computer or a storage disk cannot be found, you might try this procedure to remedy the issue. In most cases, a non-working device in Recovery media is due to a lack of driver support.