69935: Acronis Cyber Protect 15: "Download the registration file" button does not work in Internet Explorer 11

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Last update: 09-03-2022

Symptoms

  1. You installed Acronis Cyber Protect management server and logged in to the local web console.
  2. Using Internet Explorer 11, you attempt to activate an offline management server: Activation through file -> I do not have an activation file -> Download the registration file
  3. When you click on Download the registration file, file is not downloaded from cloud console. No error message is displayed.

Cause

Issue in the product.

Solution

This issue has been fixed in Acronis Cyber Protect 15 Update 4 (Build 29240).

Workaround for earlier builds: the issue reproduces only with Internet Explorer 11. Please use a different browser for downloading the registration file. The list of supported browsers can be found in product documentation: see Supported Web browsers.

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