69858: Acronis Cyber Protect 15: Slow loading of recovery points under Devices - Recovery

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Last update: 06-12-2021


Backups are stored in managed vaults.

Loading of recovery points under Devices -> Recovery is much slower than when browsing recovery points of the same archive under Backups tab.


Issue in the product. When Devices -> Recovery tab is opened the list of recovery points gets refreshed every time, resulting in a longer load time.

This issue will be fixed in one of the upcoming product updates.


Perform the following steps on Management Server machine:

  1. Download and unpack SQLite Precompiled Binaries for Windows (select the 'bundle of command-line tools for managing SQLite database files').
  2. Stop Acronis Service Manager service
  3. Open Command prompt as Administrator: Start -> in search, type cmd -> right-click cmd.exe and select Run as administrator.
  4. Navigate to the folder where the extracted sqlite3.exe is located.
  5. Issue the following command:

    sqlite3.exe C:\ProgramData\Acronis\VaultManager\acronis_vault_manager.db3 "update Vaults set consistent=1 where storage_type='storage_server'"

  6. Start Acronis Service Manager service