Symptoms

Backups are stored in managed vaults.

Loading of recovery points under Devices -> Recovery is much slower than when browsing recovery points of the same archive under Backups tab.

Cause

Issue in the product. When Devices -> Recovery tab is opened the list of recovery points gets refreshed every time, resulting in a longer load time.

This issue will be fixed in one of the upcoming product updates.

Workaround

Perform the following steps on Management Server machine:

1. Download and unpack SQLite Precompiled Binaries for Windows (select the 'bundle of command-line tools for managing SQLite database files').
2. Stop Acronis Service Manager service
3. Open Command prompt as Administrator: Start -> in search, type cmd -> right-click cmd.exe and select Run as administrator.
4. Navigate to the folder where the extracted sqlite3.exe is located.
5. Issue the following command:

   sqlite3.exe C:\ProgramData\Acronis\VaultManager\acronis_vault_manager.db3 "update Vaults set consistent=1 where storage_type='storage_server'"

6. Start Acronis Service Manager service